ORDERS: We accept Visa,
MasterCard, American Express, and Discover credit cards. Call us for the personal touch.
MAIL ORDERS: Because of franchise agreements we have with the various
manufacturers, we only accept telescope orders from the United States and U. S. possessions.
PRICES: We keep our price lists up to date. And, prices are
subject to change without notice.
SALES TAX: You pay no sales tax if we ship outside Texas. We
are required to collect 7.75% sales tax on all merchandise shipped within Texas or picked up at our store in San
PAYMENT: You may pay by credit card, certified check, or
money order. Personal checks are also welcome, but can delay shipment by 10 working days. On special orders, a 10% down
payment is required when ordering, with the balance due in full before shipping.
FREIGHT: We ship freight prepaid.
PURCHASE ORDERS: Schools and government agencies may order on open account with a written a Purchase Order. Minimum billing is $25. Terms are net 30, FOB San Antonio, Texas.
SHIPPING: Shipment is normally from stock, although special orders and scopes shipped from the manufacturer may have a 4 to 24 week delivery schedule.
RETURNS: No returns accepted without prior authorization and none
accepted after 30 days.
Why do we sell telescopes in the U. S. only?
In order to become a distributor for any of the major manufacturers Celestron, Meade, TeleVue, etc., a dealer must sign a contract in which he agrees, among other things, not to sell that manufacturers products outside the United States.
The manufacturers warranty on a
product bought from a U. S. dealer is valid only within the United States. If youre visiting the U. S. and buy a telescope to take back home
with you, that telescope is not covered by a warranty valid in your home country. If it has
problems, you will have to send it back to the manufacturer in the U. S. for warranty service at
Why We Have a Restocking Fee.
You have 30 days from the date of receipt to decide whether you want to keep a product you bought from us. Some dealers allow only 15 days from the date of their invoice, which is not very long when you subtract the time it takes a carrier to get the product to you.
If you return a product to us in new and
unused condition, youll get your money back, less the freight we spent shipping it to you. People sometimes order the wrong product;
they get two of something as a present, or a family emergency comes up and they cant
afford it right then. We understand these situations and give full refunds
On the other hand, if you open, set up, use a product, and then return it for a cash refund or credit against another purchase, we deduct from the refund or credit a 15% restocking charge plus the freight we spent to ship the product to you. The restocking charge is higher if the product is badly used and needs repairs to return it to saleable condition.
The reason for the restocking charge is
simple. If a product has been opened and used, we cant legally sell that returned product as new. It has to be resold as used
at a discount.
The profit margin on our telescopes is only
10% to 15% to begin with. If we gave a full refund on every telescope returned and visibly used telescope that we had to resell at a 15%
discount, we couldn't stay in business. We work hard to make sure our customers get the telescope
that best fits their needs, so we have very few telescopes returned in the first place. The few
that we do get back within the 30 day return period are resold (at the same price we allowed back